I am a stickler for good customer service. And I will sometime write the heads of companies (recently Steve Jobs) if I think it's lacking.
But that's the difference. Your friend NM did two potentially useless things - or asshat things. Tomayto Tomahto.
1) sent an e-mail back to the exact same person
2) took his complaint to the public
For 1) he should have take a moment of his day and called to speak to that e-mail person, and likely their supervisor.
See the above. I think it may become more usual, now that Comcast's strategy of having an Internet Guy (one who trolls the internet looking for people complaining about Comcast and OFFERING customer service to correct the problem) but for now taking it to the internet is really just a sotherestickoutyourtongue sort of move.
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timeasmymeasure
no subject
Date: 2010-08-21 11:55 am (UTC)But that's the difference. Your friend NM did two potentially useless things - or asshat things. Tomayto Tomahto.
1) sent an e-mail back to the exact same person
2) took his complaint to the public
For 1) he should have take a moment of his day and called to speak to that e-mail person, and likely their supervisor.
See the above. I think it may become more usual, now that Comcast's strategy of having an Internet Guy (one who trolls the internet looking for people complaining about Comcast and OFFERING customer service to correct the problem) but for now taking it to the internet is really just a sotherestickoutyourtongue sort of move.